KANATA GC3 minKANATA GC (CRM Training)When a business is implementing a CRM system, it is important to provide training to all relevant employees on how to use the system...
KANATA GC4 minKANATA GC (CX Measure)Measuring customer experience (CX) can be challenging, as it is a subjective experience that can vary from customer to customer. ...
KANATA GC4 minKANATA GC (CX)Customer experience (CX) is the overall perception that a customer has of a company, including all interactions and touchpoints they have...